Terms Of Service

1. Introduction & Ownership

These Terms of Service govern the use of the website www.aviaryjoyhub.com and the purchase of bird enclosures and avian decorative components. The brand aviaryjoyhub operates as a brand-owned and self-operated business. By placing an order via this website, you enter into a binding commercial agreement with the brand aviaryjoyhub.

2. Eligibility & Regional Focus

Our commercial operations and distribution channels are primarily tailored to consumer clients residing within the European region. To execute a purchase, clients must provide accurate identity, billing, and physical delivery details.

3. Shipping, Transit Timeline, Fees & Risk Allocation

We cooperate with premium international logistics couriers, specifically DHL, FedEx, and UPS, to manage cross-border deliveries to the European region.

Transit Timeline: The standard shipping window to European destinations spans five (5) to twelve (12) business days from the point of courier dispatch.

Tracking Communications: Automated notifications containing tracking details will be sent to the email provided during checkout at key stages, including dispatch, transit hub arrival, and final delivery updates.

Customs, Duties & Taxes: Unless otherwise stated at checkout, orders may be subject to local import duties, VAT, or customs fees determined by the destination country. These charges are the responsibility of the recipient.

Transit Exceptions: If a shipment exceeds the standard delivery timeframe, an official investigation will be initiated with the carrier. Possible resolutions, including refund or reshipment, will be determined based on verified carrier findings.

Transfer of Risk and Ownership: In accordance with applicable consumer protection principles, risk of loss or damage remains with the brand until the goods are physically delivered to the customer or their designated recipient.

4. Right of Withdrawal (14-Day Return Policy)

In accordance with European consumer protection regulations, customers within the EU/EEA have a statutory 14-day Right of Withdrawal.

You may withdraw from the contract within fourteen (14) days from the date you, or a third party designated by you (other than the carrier), receives physical possession of the goods, without providing any reason.

To exercise this right, you must notify us via email at: birdcages@aviaryjoyhub.com.

5. Damaged or Non-Conforming Items

If an item arrives damaged, defective, or not conforming to your order:

You must notify customer support within fourteen (14) days of receipt. Photographic evidence is required for review.

Upon verification, the brand will issue either a full refund or a replacement item. Physical return of damaged goods is generally not required; however, the brand reserves the right to request a return under specific verification conditions at its sole discretion.

6. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of Ontario, Canada, together with mandatory consumer protection regulations applicable in the customer’s country of residence within Europe.

Corporate Identity & Verified Contact Information

Brand Name: aviaryjoyhub
Business Model: Brand-owned and self-operated
Registered Address: 16434 AB-55, Plamondon, AB T0A 2T0, Canada
Official Email: birdcages@aviaryjoyhub.com
Phone: +1 7804043685
Official Website: www.aviaryjoyhub.com